Questions, Answered
Everything guests ask us
Straight answers before you even have to ask. Anything else — WhatsApp us.
How do I book?
Message us on WhatsApp (+971 56 288 4587) or through the contact page with your dates, group size and wishes. We reply with a designed itinerary and one fixed price — normally within 24 hours. You approve it, pay securely, and receive written confirmation.
How do I pay?
Confirmed bookings are paid through a secure Payoneer payment link — Visa, Mastercard or bank transfer. Your payment details are processed by Payoneer; we never see or store them.
What is your cancellation policy?
Transport reservations (transfers, chauffeur hire, desert safaris) cancelled up to 48 hours before the agreed pickup time are refunded in full, less taxes and transfer charges. Within 48 hours we review case by case. Hotel bookings follow each hotel's own cancellation policy, which we confirm with you in writing before booking. Full details on our Refunds page.
What does a complete package include?
Airport pickup and departure drop-off, hotel booking at your chosen tier, pre-booked attraction tickets, chauffeured touring on tour days, a desert safari, and a 24/7 WhatsApp concierge — itemized in one fixed quote.
Desert safari — what should I know?
Evening safaris pick up around 3:00 PM (timed to the sunset) and include dinner, drinks, belly dance and live shows. Morning safaris pick up between sunrise and 10:00 AM. Both are AED-priced per vehicle (up to 6 guests) with private round-trip transfer from Dubai or Abu Dhabi. Dune driving is not recommended for pregnant guests, infants, or guests with back or heart conditions — a gentle route is available.
Do you provide child seats?
Yes — free of charge. Tell us the children's ages when booking so the right seats are fitted.
What if my flight is delayed?
We track your flight. Airport pickups automatically adjust to your actual landing time at no charge, with 60 minutes of free waiting after landing.
How much luggage can I bring?
Each vehicle lists its passenger and luggage capacity on the Transport page. Tell us your bag count at booking and we will match you to the right vehicle.
Which areas do you cover?
All seven emirates. Published fixed rates cover Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah, Fujairah and the Liwa region — anything else is quoted individually on WhatsApp.
Should I tip the chauffeur?
Not expected, always appreciated. Our chauffeurs are professionals paid fairly — a tip is a kindness, never an obligation.
Still curious? The fastest answer is on WhatsApp — usually within minutes during UAE hours. Chat with us →