Cancellation & Refund Policy

We keep cancellations simple and fair.

Transport reservations — transfers, chauffeur hire and desert safaris. Cancel up to 48 hours before the agreed pickup time for a full refund, less any taxes and payment/transfer charges we cannot recover. Cancellations made within 48 hours of pickup are reviewed case by case — transport and driver charges may apply, so message us as early as you can and we will always do our best for you. No-shows are charged in full.

Hotel bookings. Hotels follow their own cancellation policies, which we confirm with you in writing before you book. When you cancel, the hotel's policy applies to the hotel portion — refundable or not exactly as the hotel specifies — and we refund whatever the hotel returns to us.

Attraction tickets. Once issued, tickets follow the attraction's own policy. Where the attraction allows cancellation or date changes, we pass that flexibility straight on to you.

Flight delays. Airport pickups are protected by flight tracking — if your flight is delayed, your booking moves with it at no charge.

Changes. Date, route or vehicle changes are free when made before the 48-hour window and are subject to availability; any price difference applies.

How refunds are paid. Approved refunds are returned to the original payment method via Payoneer within 7–14 business days.

Our promise. If we ever fail to provide a confirmed vehicle, you receive a full refund or a free replacement vehicle — your choice.

To cancel or change a booking: WhatsApp +971 56 288 4587.

One fixed price, confirmed in writing.

Your booking is confirmed in writing. Contact us for availability, journey details, cancellations or refunds.

Last updated: 26 October 2026